Young carers report

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Summary of report content

Healthwatch Milton Keynes received an invitation to bid for funding through NHS England to enable them to run an activity related to Carers. In line with our strategic priorities, and the programme of work Healthwatch Milton Keynes had developed for the year, they decided to use the money to run an activity aimed at reviewing Milton Keynes’ achievements against the benchmark standards set in the ‘Carers at the Heart of 21st Century Family’ green paper. At the time of writing this report, frontline staff appear to be unaware of the pathway to the young carers statutory assessment that the directors and commissioners believe is in place which effectively means there is no clear pathway. The information on the Milton Keynes Council website mainly focusses on adult carers and those who need care, with contact details for these services readily available. The Milton Keynes Council young carer’s webpage outlines some of the caring tasks that young carers may provide which may help a young person to clarify that they may be recognised as being a carer. However, the tasks described are of the type that legislation has said could be inappropriate for a young person to provide. The page goes on to state that young carers may miss out on things like school, sports and hobbies without explaining that the young person is protected by law from these types of tasks or missed opportunities. The page goes on to suggest that Young Carers MK could provide support but does not mention the duty of care that the council has to ensure the young carer is supported. It would be more appropriate for the webpage to make it clear that, if a young person is providing this level of care, or if they are missing out on schooling or a social life, they are entitled to a statutory assessment. The webpage should also provide a direct pathway to requesting a statutory assessment. The onus of caring for young carers falls, by default, to Young Carers MK who are unable to provide relief from inappropriate care, although they are working with schools to ensure that young carers are not disadvantaged or penalised for having such heavy extracurricular responsibilities.

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General details

Report title 
Young carers report
Local Healthwatch 
Healthwatch Milton Keynes
Date of publication 
Thursday, 1 March, 2018
Date evidence capture began 
Thursday, 1 March, 2018
Date evidence capture finished 
Thursday, 1 March, 2018
Type of report 
Key themes 
Continuity of care
Information providing
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other government body
Primary research method used 
User stories
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Children services

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.