You said we did report

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Summary of report content

Healthwatch Shropshire gives a voice to the key issues that affect people who use health and care services in the county. Healthwatch Shropshire use evidence based on real experiences to highlight local issues and trends and raise these at the highest level. This report details of some of the actions they have taken in response to feedback received from members of the public. The information within the report relate to theme around GP, Hospital Services, Communications from providers, Social Care and Domiciliary Care. This information is identified in the period from April 2015—March 2016.

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General details

Report title 
You said we did report
Local Healthwatch 
Healthwatch Shropshire
Date of publication 
Tuesday, 1 March, 2016
Date evidence capture began 
Wednesday, 1 April, 2015
Date evidence capture finished 
Tuesday, 1 March, 2016
Type of report 
Enter and view
Key themes 
Access
Administration
Building and facilities
Communication between staff and patients
Engagement
Integration of services
Public involvement
Quality of care
Healthwatch reference number 
Rep-6223

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
User stories
How was the information collected? 
Correspondence
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Social care services 
Home care / domiciliary care
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Yes
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.