Yorkshire & Humber Orthodontic report, Leeds

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Summary of report content

In September 2016 Healthwatch Leeds were asked to work with other Yorkshire & Humber Healthwatch organisations to produce a poster and a survey to look into orthodontic services and help feed into the NHS England (NHSE) orthodontic service review for those under 18 years old and have used an orthodontic service within the last 2 years. 117 people across the region gave their opinions on the services. 7 questions were raised on the survey where the key findings in areas that patients agreed to take part in were noted. A very high percentage of people were happy with the treatment they had received over 95% answered yes to Q4; ‘Are you happy with the treatment that you/they have had so far?’ There is a mixed result as to what matters most to people using the service with the slight majority saying that the outcome of the treatment was most important. The information from this report will be shared with NHS England and used as part of their orthodontics service review. It will also be shared with the Care Quality Commission (CQC), Healthwatch England and the Healthwatch Organisations that took part.

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General details

Report title 
Yorkshire & Humber Orthodontic report, Leeds
Local Healthwatch 
Healthwatch Leeds
Date of publication 
Thursday, 1 September, 2016
Type of report 
Key themes 
Quality of treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
Community services 

Details about conditions and diseases

Conditions or diseases 
Oral and dental health

Details of people who shared their views

Number of people who shared their views 
Age group 
All people under the age of 18
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.