Wymondham Medical Centre feedback

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Summary of report content

Healthwatch Norfolk undertook a visit to the Wymondham Medical Centre on 2 October 2021 to collect feedback about the Covid-19 booster vaccination clinic.  They collected 84 reviews.

Overall, the experiences at the COVID-19 booster clinic were very positive. Patients reported that the experience was quick, smooth, and efficient. They also told us that staff were friendly and helpful. The biggest concern about the practice raised by patients was about difficulties making appointments, however they reported that the service was good once they were able to be seen.

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General details

Report title 
Wymondham Medical Centre feedback
Local Healthwatch 
Healthwatch Norfolk
Date of publication 
Tuesday, 26 October, 2021
Date evidence capture began 
Saturday, 2 October, 2021
Date evidence capture finished 
Saturday, 2 October, 2021
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Quality of appointment
Service delivery organisation and staffing
Staff attitudes
Waiting time to be seen once arrived at appointment

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Diagnostic and/or screening service - single handed sessional providers
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.