Working together to improve dementia services in Wiltshire

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Summary of report content

Healthwatch Wiltshire reports on dementia care were used to support a bid to secure national funding for training for care managers. The training was provided to 111 care managers and senior staff members from 71 different care providers. This report highlights the impact of the training at two specialist dementia care homes. The key changes observed included more user-friendly care plans and dementia-friendly environment, better suited meal time routines, increased staff knowledge leading to greater understanding and confidence, increased use of positive language and increase in sharing of information about residents’ lives. Changes were also brought to introduce new community groups with greater variety in Wiltshire. The groups were provided in villages to cover rural areas. This led to improvements in mental and physical wellbeing, more independence and more involvement of people with dementia with their local communities and being able to access support and information at the groups.  

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General details

Report title 
Working together to improve dementia services in Wiltshire
Local Healthwatch 
Healthwatch Wiltshire
Date of publication 
Monday, 30 September, 2019
Date evidence capture began 
Monday, 30 September, 2019
Date evidence capture finished 
Thursday, 23 January, 2020
Type of report 
Key themes 
Lifestyle and wellbeing
Quality of care
Quality of catering
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other (please specify)
If this work has been done in partnership, who is the partner? 
Alzheimer’s Support
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home
Community services 
Community healthcare and nursing services

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.