Woodview children development centre report

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Summary of report content

This report gives an overview of the results and responses from Healthwatch Halton survey on services provided from Woodview Child Development Centre and other feedback supplied directly to Healthwatch Halton. During the past 12 months Healthwatch Halton have received an increasing number of comments and concerns from parents of children accessing the services provided from Woodview Children’s Centre. Initially Healthwatch Halton logged the concerns as normal and included the data in our standard quarterly reports. As concerns continued to trickle in Healthwatch Halton contacted Bridgewater NHS Community Healthcare FT to find out a bit more about the services provided and to gain the Trust’s view of the issues. Healthwatch Halton arranged to visit the centre in October 2017. They met with the Clinical Service manager and discussed the service and the issues it faced. These were: Long waiting times for referral, staff shortages – difficulties in recruiting specialised staff, i.e. OT – 18 months, Poor communication, high DNA’s. While acknowledging the issues raised, the service did feel that part of the problems they have were from parents having unrealistic expectations of the service. Healthwatch Halton felt that we needed to gather more feedback on the service to get a clearer picture. Healthwatch Halton decided to carry out a short survey with the aim of looking at what was good and what could be better about the services from Woodview. They launched an online survey asking for views on the service in December 2017 and this ran until March 2018. The survey was promoted widely including through our e-bulletin and social media accounts. It was also sent to the three local special needs schools and a copy emailed to the Clinical Services Manager at Woodview Child Development Centre. In total 82 responses have been received. One response was a duplicate submission, it was removed, leaving a total of 81 responses. In addition to the survey responses Healthwatch Halton received feedback on the service from another 13 people via email and phone calls.

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General details

Report title 
Woodview children development centre report
Local Healthwatch 
Healthwatch Halton
Date of publication 
Sunday, 1 July, 2018
Date evidence capture began 
Sunday, 1 July, 2018
Date evidence capture finished 
Sunday, 1 July, 2018
Type of report 
Report
Key themes 
Access
Administration
Booking appointments
Building and facilities
Quality of appointment
Staff levels
Healthwatch reference number 
Rep-7112

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Social care services 
Children services

Details of people who shared their views

Number of people who shared their views 
81
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Negative

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.