Woodview Child Development Centre- satisfaction survey report

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Summary of report content

In July 2020 Healthwatch Halton were approached by NHS Bridgewater Community NHS Trust to look at the possibility of carrying out a further patient engagement project on behalf of the Trust to look at patient satisfaction levels with Children’s Specialist Services from Woodview Child Development Centre. As the pandemic and lockdowns during 2020 had halted ‘normal’ service from the centre the decision was taken to focus the survey on families who had received appointments just prior to lockdown in February 2020. In total 55 responses were received.

In 2018 the responses received to Healthwatch Halton’s survey highlighted a struggling service failing to meet the needs of many young children in the borough. Both the service provider, Bridgewater Community Healthcare NHS FT, and the service commissioners, NHS Halton CCG, took on board the concerns raised by Healthwatch Halton. An action plan was developed and during the past 18 months a range of quality improvement work has been carried out.

The results of the 2020 survey show a service that is taking positive steps forward from the position in 2017/18. While there are still aspects of the Children’s Specialist Services that have plenty of room for improvement, there is a general increase in the satisfaction levels from families using the service.

There were a number of recommendations about improving communication and information.  The report contains a response from the provider outlining what action they intend to take.

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General details

Report title 
Woodview Child Development Centre- satisfaction survey report
Local Healthwatch 
Healthwatch Halton
Date of publication 
Tuesday, 26 October, 2021
Date evidence capture began 
Wednesday, 1 July, 2020
Date evidence capture finished 
Wednesday, 30 September, 2020
Key themes 
Communication between staff and patients
Holistic support
Information providing
Quality of care
Service delivery organisation and staffing
Staff attitudes

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
Service Provider
Primary research method used 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Secondary care services 
Paediatrics

Details of people who shared their views

Number of people who shared their views 
55
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.