Summary of report content
Healthwatch Wolverhampton carried out a project looking at how and why urgent care services in Wolverhampton were used prior to COVID-19, during the pandemic, and following it.
An online survey was used, with 15 responses.
NHS 111 and Emergency Departments such as A&E were the services most commonly used.
The majority of participants felt they had been given appropriate care, and 73% of respondents rated their experience as 7 or above out of 10.
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Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.