Wolverhampton urgent and emergency care services

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Summary of report content

Healthwatch Wolverhampton carried out a project looking at how and why urgent care services in Wolverhampton were used prior to COVID-19, during the pandemic, and following it.

An online survey was used, with 15 responses.

NHS 111 and Emergency Departments such as A&E were the services most commonly used.

The majority of participants felt they had been given appropriate care, and 73% of respondents rated their experience as 7 or above out of 10.

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General details

Report title 
Wolverhampton urgent and emergency care services
Local Healthwatch 
Healthwatch Wolverhampton
Date of publication 
Monday, 26 July, 2021
Date evidence capture began 
Monday, 1 March, 2021
Date evidence capture finished 
Wednesday, 31 March, 2021
Key themes 
Continuity of care
Integration of services
Quality of care
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment

Methodology and approach

Primary research method used 

Details of health and care services included in the report

Urgent and emergency care services 
Accident & emergency
Ambulance services
NHS 111
Urgent care services

Details of people who shared their views

Number of people who shared their views 
What was the main sentiment of the people who shared their views? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.