Summary of report contentHealthwatch Bexley, Bromley, Greenwich, Lambeth, Lewisham and Southwark carried out an evaluation of the Winter Communication Programme in the South-East London NHS STP area, in 2017. The evaluation aimed to identify people’s experience about whether the programme is meeting its objectives of helping people find the most appropriate place to receive treatment. The work was done as part of the London-Region Primary Care Winter Communication Programme. The report identifies a number of key issues including: people are unaware of the out-of-hour GP Access service; people learnt about this service either through their GP or local Healthwatch; there is a leaflet drop campaign; NHS 111 service is generally known to people, however, many people have not necessarily seen an NHS 111 poster or leaflet; the digital campaign was not very effective; the NHS service finder app is not known to many people; and people do not use their local CCG’s website to find information on their local health services. The report did not make any recommendations
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Winter Communications Review
Date of publication
Friday, 26 May, 2017
Date evidence capture began
Thursday, 9 March, 2017
Date evidence capture finished
Friday, 28 April, 2017
Type of report
Digitalisation of services
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Other government body
If this work has been done in partnership, who is the partner?
Healthwatch Bromley, Greenwich, Lambeth, Lewisham and Southwark
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Out of hours
Urgent care services
Urgent and emergency care services
Accident & emergency
Urgent care services
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?