Wiltshire Mental Health Open Forum: the first year

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Summary of report content

The Wiltshire Mental Health Open Forum was established in August 2020, and is run jointly between Healthwatch Wiltshire, mental health service users, and mental health service provider Avon and Wiltshire Mental Health Partnership NHS Trust (AWP). The forum provides a safe space for service users, and those who support them, to speak directly to those who run mental health services, to get involved in helping to shape the design of these services and highlight gaps in mental health support.

This report summarises the first year of the forum. In the first year, the forum met 12 times, with 82 members, and an average of 25 people attending each session. The forum had 12 guest speakers, and the feedback collected has helped shape 4 services. One major achievement of the forum was creating a guide to mental health support, in response to forum members feeling uninformed on services.

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General details

Report title 
Wiltshire Mental Health Open Forum: the first year
Local Healthwatch 
Healthwatch Wiltshire
Date of publication 
Monday, 8 November, 2021
Date evidence capture began 
Monday, 3 August, 2020
Date evidence capture finished 
Monday, 2 August, 2021
Key themes 
Communication between staff and patients
Information providing
Public involvement

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Engagement event

Details of health and care services included in the report

Community services 

Details of people who shared their views

Age group 
Not known
Not known
Not known
Sexual orientation 
Not known

Outcomes and impact

Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.