Wiltshire Covid-19 Insight Report - 1 March to 17 April 2020

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Summary of report content

Healthwatch Wiltshire has analysed public feedback received from 1 March to 17 April 2020 about the impact of the Covid-19 pandemic on health and social care delivery.  They had received 35 pieces of feedback during this period.

The report outlines the feedback they’ve heard about pharmacies, hospitals and other services.  People have experienced problems in picking up prescriptions from pharmacies, including having to queue for long times.  Those who had hospital appointments or surgery found that these were often cancelled.  People have also shared how they have had video or telephone calls instead and these seem to be working well. Other services they heard about include dementia services, dentists, and problems with getting hearing aids and batteries.

The report sets out the action that Healthwatch Wiltshire have taken in response to the pandemic, including providing more information on their website on key areas of concern to the public.  They were intending to share this report with the local NHS, council and providers to help them identify where things are working well and services are adapting to meet people’s needs, and to help them identify any gaps.

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General details

Report title 
Wiltshire Covid-19 Insight Report - 1 March to 17 April 2020
Local Healthwatch 
Healthwatch Wiltshire
Date of publication 
Thursday, 23 April, 2020
Date evidence capture began 
Sunday, 1 March, 2020
Date evidence capture finished 
Friday, 17 April, 2020
Type of report 
Key themes 
Cleanliness hygiene and infection control
Digitalisation of services
Health and safety
Lifestyle and wellbeing
Quality of appointment
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
How was the information collected? 
Website Feedback
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy
Dentist (non-hospital)
GP practice
Secondary care services 
General surgery
Community services 

Details about conditions and diseases

Types of disabilities 
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.