Wiltshire Covid-19 Insight Report - 1 March to 17 April 2020

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Summary of report content

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General details

Report title 
Wiltshire Covid-19 Insight Report - 1 March to 17 April 2020
Local Healthwatch 
Healthwatch Wiltshire
Date of publication 
Thursday, 23 April, 2020
Date evidence capture began 
Sunday, 1 March, 2020
Date evidence capture finished 
Friday, 17 April, 2020
Type of report 
Report
Key themes 
Access
Administration
Cleanliness hygiene and infection control
Digitalisation of services
Health and safety
Lifestyle and wellbeing
Medication
Prescription
Quality of appointment
Service delivery organisation and staffing
Healthwatch reference number 
Rep-7485

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
User stories
How was the information collected? 
Website Feedback
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Community pharmacy
Dentist (non-hospital)
GP practice
Secondary care services 
Appointments
General surgery
Community services 
Other

Details about conditions and diseases

Types of disabilities 
Memory
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
35
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Yes
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.