While We Were Waiting Report, Stoke-on-Trent

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Summary of report content

In 2017, Healthwatch Stoke-on-Trent produced a report called ‘While We Were Waiting’. In partnership with the Stoke Parent Carer Forum the project aimed to better understand the experiences of people and their families whilst waiting for Child and Adolescent Mental Health Services (CAMHS). This particular document forms a summary of the full report. The report presents themes from conversations with participants including educational staff and parents. Information was gathered from semi structured interviews at events and focus groups, an interactive activity with a cultural animation and the development of a web page. The summary provides the recommendations that were made in the full report and they include the following: • There is some good practice in Wellbeing and Mental Health support for parents in school and this should be shared. • There is some good practice in building relationships between schools and families. This should also be shared. • There should be more promotion of routes into tier two services for staff and parents. • Work in partnership with parents and families, moving away from a tiered system that encourages parents to evidence need. • Parents could be systematically made aware of what they can expect in terms of service (the Local Offer). At the time of publication there were no provider or commissioner responses to the report included.

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General details

Report title 
While We Were Waiting Report, Stoke-on-Trent
Local Healthwatch 
Healthwatch Stoke-on-Trent
Date of publication 
Tuesday, 8 August, 2017
Date evidence capture began 
Monday, 6 June, 2016
Date evidence capture finished 
Sunday, 8 January, 2017
Type of report 
Patient experience
Key themes 
Quality of care
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
If this work has been done in partnership, who is the partner? 
Stoke Parent Carer Forum
Primary research method used 
Focus group
Structured interview
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Mental health services 
Child and adolescent mental health services (CAMHS)

Details about conditions and diseases

Types of long term conditions 
Mental health condition

Details of people who shared their views

Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.