While We Were Waiting: CAHMS Report Summary

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General details

Report title 
While We Were Waiting: CAHMS Report Summary
Local Healthwatch 
Healthwatch Stoke-on-Trent
Date of publication 
Wednesday, 17 May, 2017
Date evidence capture began 
Monday, 13 June, 2016
Date evidence capture finished 
Tuesday, 17 January, 2017
Type of report 
Other
Key themes 
Access
Administration
Communication between staff and patients
Continuity of care
Diagnosis
Information providing
Patient records
Quality of appointment
Quality of care
Referrals
Staff training
Support
Healthwatch reference number 
Rep-1775

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
If this work has been done in partnership, who is the partner? 
Stoke Parent Carer Forum
Primary research method used 
Engagement event
Focus group
Structured interview
User stories
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Secondary care services 
Child and adolescent mental health services (CAMHS)
Mental health services 
Community mental health team (CMHT)
Learning disability service
Social care services 
Children services

Details about conditions and diseases

Types of disabilities 
Learning or understanding or concentrating
Mental health

Details of people who shared their views

Number of people who shared their views 
46
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Care / support workers
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Negative

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.