Where next? What you told us in our Annual Survey 2021

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Summary of report content

Healthwatch Northumberland undertook an annual satisfaction survey with the residents of Northumberland to find out what they have thought about the NHS and social care services they have used over the last 12 months. They also wanted to gain clear direction from the residents of Northumberland which two health services and which two social care services we should prioritise in our work for the next year and why. They received 617 responses.

Overall, the residents of Northumberland seem very happy with health services with over two thirds of responses to the question, “How satisfied are you with the health services you have used in the last 12 months?” being either Satisfied (32%) or Very Satisfied (35%)

They decided that the focus of their work for the coming year would be

  • GP services
  • Dentists
  • Support to live independently/ Care at home
  • Dementia services

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General details

Report title 
Where next? What you told us in our Annual Survey 2021
Local Healthwatch 
Healthwatch Northumberland
Date of publication 
Thursday, 30 September, 2021
Date evidence capture began 
Friday, 18 June, 2021
Date evidence capture finished 
Sunday, 1 August, 2021
Key themes 
Digitalisation of services
Holistic support
Service delivery organisation and staffing
Staff attitudes

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Social care services 
Home care / domiciliary care
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
16-17 years
18-24 years
25-64 years
65-85 years
85 +
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.