Summary of report contentHealthwatch York designed several focus groups and a survey to help understand people’s experiences of using wheelchair services in York, by highlighting both the issues faced, and the positive experiences. After the issues with wheelchair services were recognised at national level, and a member of public raised concerns about the waiting times and reassessment and delivery of new chairs, Healthwatch was asked to look into this and feed back to the Health Overview and Scrutiny Committee with their findings. Healthwatch attended a few small focus groups and carried out a survey to find out about people’s experiences, which was shared with partners and distributed to local care homes. Common themes identified in the survey were to do with the Wheelchair Centre. The main issue that was immediately apparent was the long waiting times in between chairs. Those who seemed especially frustrated with the service were those with children who used wheelchairs, as their health is more at risk due to their changing needs. Also, staff members are perceived as working their hardest to help, for example by providing a buggy loan in the long waiting times between new chairs being provided. 36.36% respondents felt they could not recommend the service. The report contains more details of the focus groups and surveys and a one to one with a parent of a wheelchair user. Healthwatch made several recommendations to the NHS Vale of York CCG on ways to improve the service. The report includes detailed findings from the focus groups and the surveys.
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Wheelchair Services in York - Learning from People’s Experiences
Date of publication
Friday, 1 May, 2015
Date evidence capture began
Monday, 20 April, 2015
Date evidence capture finished
Saturday, 25 April, 2015
Type of report
Cost of services
Lifestyle and wellbeing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Other local body
If this work has been done in partnership, who is the partner?
York Independent Living Network, York Inspirational Kids, and CANDI
Primary research method used
How was the information collected?
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?