Wheelchair services in South Hampshire

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Summary of report content

Healthwatch Hampshire became increasingly aware of issues with the Hampshire Wheelchair Service through its outreach and engagement work in late 2014. Healthwatch Hampshire’s work on wheelchair services culminated in a public meeting on Friday 18th December 2015. This report outlines the main points raised at the meeting and identifies ways of moving forwards to improve service safety and quality as well as involving users and carers in the commission-ing and development of the service. This meeting took place on 18th December 2015. Representatives from West Hampshire CCG and Millbrook Healthcare were present at the meeting to answer questions from the public. The following recommendations were made as a result of this meeting: Waiting times, in particular reduction in delays in assessment and equipment handover. Service users should be provided with clear information on when they can expect their referral to be actioned and kept informed of the progress with their referral. In light of concerns raised at the public meeting the service provider’s safeguarding procedures should be reviewed. It is also Healthwatch’s view that all staff providing the service should hold an up to date DBS check, not just those working with children. A user engagement forum be set-up to involve users and carers in the commissioning and development of all elements of the service. Engagement Plan. Healthwatch would recommend the publication of Millbrook’s public engagement plan. Healthwatch would welcome clarity on funding for the service. The CCG and Millbrook Healthcare provoded responses to the recommendations clarifying some points and accepting to make some changes.

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General details

Report title 
Wheelchair services in South Hampshire
Local Healthwatch 
Healthwatch Hampshire
Date of publication 
Tuesday, 1 March, 2016
Date evidence capture began 
Friday, 18 December, 2015
Date evidence capture finished 
Friday, 18 December, 2015
Type of report 
Key themes 
Communication between staff and patients
Cost of services
Quality of staffing
Service delivery organisation and staffing
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
How was the information collected? 
Engagement Event

Details of health and care services included in the report

Community services 
Other services 
Equipment service

Details about conditions and diseases

Types of disabilities 

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.