What's the script? The accessibility of pharmacies in the M1 postcode

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Summary of report content

Healthwatch Manchester undertook a review of pharmacies’ compliance with the Accessible Information Standard.  They visited six pharmacies in the M1 postcode area in May 2022.

Across all services visited, they observed little signposting information to NHS/community services. Results ranged from no signposting at all, to just the most basic public health information being in place. Where signposting was available, it wasn’t able to be verified for its accuracy at the time of visit.

 All pharmacies expressed a willingness to comply with the NHS AIS but cited a lack of resources, and therefore an inability to make reasonable adjustments, as the reason that they were unable to.

The report contains 4 recommendations.

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General details

Report title 
What's the script? The accessibility of pharmacies in the M1 postcode
Local Healthwatch 
Healthwatch Manchester
Date of publication 
Friday, 29 July, 2022
Date evidence capture began 
Sunday, 1 May, 2022
Date evidence capture finished 
Tuesday, 31 May, 2022
Key themes 
Access
Communication between staff and patients
Information providing
Interpreters
Medication

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Community pharmacy

Details of people who shared their views

Number of people who shared their views 
Not applicable
Does the information include public's views? 
Not applicable
Does the information include carer's, friend's or relative's views? 
Not applicable
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Allied health care professionals
What was the main sentiment of the people who shared their views? 
Neutral

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.