What young people think about mental health support in Enfield

Download (PDF 5.75MB)

Summary of report content

Healthwatch Enfield engaged with young people, parents and carers, and youth and community workers using semi-structured focus groups and a survey (for the parents) from July 2015 to October 2015. The aim was to listen to and evaluate their awareness, perception and experiences of mental health services and produce a report, with recommendations based on this feedback highlighting the strengths and weaknesses of the current system. This report would be presented to the Enfield Joint Commissioning Board, Enfield Health and Wellbeing Board, and service providers for their responses. The 25 young people that participated were between the ages of 12 and 22 years old. Healthwatch Enfield found that the lack of awareness of conditions, treatment and support causes difficulties for young people and their parents/carers and there is the potential for conditions to escalate due to lack of early intervention. The long waiting list for CAMHS and the lack of support between appointments is leaving young people vulnerable and distressed. Also, a couple of service-users raised issues about the focus on medication rather than therapy. There is significant stigma around mental illness and terms are used negatively with little challenge in schools and other settings. Also, sufficient funding is needed for grants or commissioned services. Many young people said they do not find the staff in educational environments approachable or skilled in signposting and feel they lack the capacity and resources to guide young people. They said that parents do not understand the situation of young people and have insufficient awareness to adequately believe or recognise their experiences. Most young Enfield participants raised fears about lack of security or confidentiality in using online sites. In general, young people who had used mental health services such as CAMHS found the quality of services to be good. The report makes several recommendations along with strategies as part of the Joint Commissioning Board Draft Strategy for Emotional Well-being and Adolescent Mental Health for 0-18 year old in Enfield 2015-2020.

Would you like to look at:

General details

Report title 
What young people think about mental health support in Enfield
Local Healthwatch 
Healthwatch Enfield
Date of publication 
Tuesday, 1 December, 2015
Date evidence capture began 
Wednesday, 1 July, 2015
Date evidence capture finished 
Thursday, 22 October, 2015
Type of report 
Key themes 
Lifestyle and wellbeing
Quality of treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Focus group
How was the information collected? 

Details of health and care services included in the report

Mental health services 
Child and adolescent mental health services (CAMHS)

Details about conditions and diseases

Types of disabilities 
Mental health
Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.