Summary of report content
Healthwatch Sunderland evaluated the GP Extended Access Service where patients can book routine appointments in the evening, weekends, and bank holidays. Healthwatch Sunderland collected feedback via information stands, visits to the 5 services and through a survey. 101 people completed the survey in total.
The report found that people reported high levels of satisfaction on the treatment they received at their appointment. Access to appointment venues was well received by patients. Some patients required further primary care appointments after they visited the service. People’s experience of accessing the service varied depending upon whether they made an appointment through 111 or their GP practice. Much of the population of Sunderland are still unaware of the service and how to access it.
Recommendations included increasing people's awareness of the service; providing clear information about the time of the appointment; improving access to appointments; and signposting people to the appropriate service.
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Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.