What you told us about COVID-19 - Shielded people versus the general population

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Summary of report content

In June 2020, Healthwatch Sunderland gathered feedback from 714 respondents, gathering people’s general experiences of using health and social care services during the COVID-19 pandemic. The aim of this report is to understand the experiences of 65 people who were shielding during March 2020 to June 2020.

The majority of shielding respondents found it easy to find, understand, act on and keep up to date with COVID-19 related information and advice, but there were areas where they found advice unclear and contradictory, including around shielding and travel. A larger proportion of shielding respondents who used healthcare services rated them as good or excellent - 92% compared tothe 49% of respondents who weren’t shielding. Shielding respondents reported a similar impact on their mental wellbeing to the respondents as a whole. Shielding people were less likely to keep up their exercise levels compared to the general population, but were more likely to have reported a weight loss.

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General details

Report title 
What you told us about COVID-19 - Shielded people versus the general population
Local Healthwatch 
Healthwatch Sunderland
Date of publication 
Tuesday, 25 August, 2020
Date evidence capture began 
Monday, 1 June, 2020
Date evidence capture finished 
Tuesday, 30 June, 2020
Type of report 
Key themes 
Cleanliness hygiene and infection control
Health protection
Information providing
Lifestyle and wellbeing
Quality of care
Quality of patient transport
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Social care services 
Adult social care
Other services 
Patient transport

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.