What you told us about COVID-19 - Mental health and wellbeing

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Summary of report content

In June 2020, Healthwatch Sunderland gathered feedback from 714 respondents, gathering people’s general experiences of using health and social care services during the COVID-19 pandemic. The aim of this report is to understand the experiences of those who responded to the questions on the impact of the pandemic on their mental health and wellbeing.

Women reported that the pandemic had a greater impact than men, and were more likely to seek support for their mental health.  Women were more likely to seek help from friends and family, whereas men preferred to seek support at work, from mental health groups and GPs. The age group who reported the highest levels of negative impact were respondents aged between 25 and 34, with 67% of respondents showing that it had impacted them a great deal, a lot or a moderate amount. This contrasts to just 36% of those over 75 years old.   Those aged between 18 and 24 were most likely to say they were not able to access the support they needed.

There were no recommendations.

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General details

Report title 
What you told us about COVID-19 - Mental health and wellbeing
Local Healthwatch 
Healthwatch Sunderland
Date of publication 
Tuesday, 25 August, 2020
Date evidence capture began 
Monday, 1 June, 2020
Date evidence capture finished 
Tuesday, 30 June, 2020
Type of report 
Key themes 
Health protection
Lifestyle and wellbeing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Mental health services 
Community mental health team (CMHT)

Details about conditions and diseases

Types of long term conditions 
Mental health condition
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.