What you told us about COVID-19 general health and wellbeing

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Summary of report content

Healthwatch Sunderland conducted a survey in June 2020 and collected views from 714 people about their experiences of the Coronavirus pandemic. 

The report found that the majority of people were able to access relevant information, but clarity around some support was needed, such as GP access, and managing existing conditions. Communication could have been improved between patient and health or social care services to help alleviate uncertainty. 53% off people stated that their mental health and been negatively impacted during the pandemic. General health, such as smoking, alcohol intake, had increased also. 

These results are to be shared with commissioners. 

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Report 
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General details

Report title 
What you told us about COVID-19 general health and wellbeing
Local Healthwatch 
Healthwatch Sunderland
Date of publication 
Friday, 31 July, 2020
Date evidence capture began 
Monday, 1 June, 2020
Date evidence capture finished 
Tuesday, 30 June, 2020
Type of report 
Report
Key themes 
Access
Booking appointments
Communication between staff and patients
Information providing
Lifestyle and wellbeing
Service closure
Service delivery organisation and staffing
Support
Healthwatch reference number 
Rep-7717

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of people who shared their views

Number of people who shared their views 
714
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.