What we're hearing about dentistry

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Summary of report content

Healthwatch Surrey report on the feedback they received on dentistry during the period August 2020 to January 2021.  During this period they heard from 60 people.

Key themes they were hearing include:

  • Difficulty in finding NHS dentists taking new patients
  • Availability of NHS dental appointments for existing patients
  • Lack of communication about access during COVID
  • Practices opening for private appointments (e.g. Hygienist) but not routine NHS appointments
  • Payment/ charges
  • Mixed experiences of specialist dementia care

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General details

Report title 
What we're hearing about dentistry
Local Healthwatch 
Healthwatch Surrey
Date of publication 
Friday, 30 April, 2021
Date evidence capture began 
Saturday, 1 August, 2020
Date evidence capture finished 
Sunday, 31 January, 2021
Key themes 
Booking appointments
Cleanliness hygiene and infection control
Cost of services
Information providing
Quality of care
Service delivery organisation and staffing
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.