What we did during the COVID-19 lockdown March - June 2020

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Summary of report content

Healthwatch York made weekly welfare calls to vulnerable people and encouraged local York residents to share their Covid-19 experiences via an item in a City of York Council leaflet that went to every household between March and June 2020.

The report found that many of the calls that we received were questions about access to prescriptions and food, especially for shielding individuals who couldn’t go out themselves, and for individuals who were struggling financially and were struggling to afford the necessities. They heard about routine care stopping, including dentist treatment and blood tests. Technology came up as an issue for children and families in lockdown, especially those who were home schooling, as so much of this was expected to be done online, putting pressure on those who couldn't afford equipment. The majority of people required social care support during the pandemic.

Healthwatch York have outlined a number of commitments that they are aiming to complete. 


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General details

Report title 
What we did during the COVID-19 lockdown March - June 2020
Local Healthwatch 
Healthwatch York
Date of publication 
Tuesday, 6 October, 2020
Date evidence capture began 
Monday, 23 March, 2020
Date evidence capture finished 
Tuesday, 30 June, 2020
Type of report 
Key themes 
Booking appointments
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health promotion
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Quality of patient transport
Quality of treatment
Service closure
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview
User stories
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy
Dentist (non-hospital)
GP practice
Social care services 
Adult social care

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Other population characteristics 
Homeless people
People who misuse drugs
People with limited family or social networks
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.