Summary of report contentThis briefing summarises key themes we are hearing, and we will update it regularly. We are hearing more about the impact on other services than about COVID-19 itself, GP access – a mostly positive journey, people have shared positive stories about the speed and efficiency of hospital treatment and referrals, and changes to ways of working, However, delays and cancellations to services are impacting directly on people’s wellbeing: we have heard about cancer, dentistry and physiotherapy in particular.
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What we are hearing? 31st May 2020
Date of publication
Sunday, 31 May, 2020
Type of report
Communication between staff and patients
Digitalisation of services
Quality of care
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?