What support do local people want following hospital discharge after a Stroke?

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Summary of report content

Healthwatch Wigan and Leigh working in partnership with Thinkahead to host an information event. They collected feedback from 54 people about their discharge experience with stroke services and what they would like to change.

The report found that people valued being as independent as possible after they are discharged from hospital. Some people thought they were discharged earlier than they wanted to be. It was found that support after discharge was often delayed and needing to be chased by patients. The most important things to a stroke patient post-discharge is the need for clear information both for themselves and for their family members and for that to be delivered in a way that is based on each person’s need and not what is dictated or set down as general information. 

The recommendations included that more information and clearer communication should be given to patients preparing to be discharged, for example a basic information pack. Quicker access to community services offering therapies, social care and GP referrals need to occur.

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General details

Report title 
What support do local people want following hospital discharge after a Stroke?
Local Healthwatch 
Healthwatch Wigan
Date of publication 
Wednesday, 19 February, 2020
Date evidence capture began 
Friday, 20 September, 2019
Date evidence capture finished 
Friday, 20 September, 2019
Type of report 
Report
Key themes 
Access
Communication between staff and patients
Discharge
Holistic support
Information providing
Integration of services
Support
Waiting times and lists for treatment
Healthwatch reference number 
Rep-5236

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Structured interview
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Secondary care services 
Neurology

Details of people who shared their views

Number of people who shared their views 
54
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.