What relatives of care home residents in Leeds are saying about their family member's emotional wellbeing (COVID)

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Summary of report content

Between 4th—12th June 2020, relatives of care home residents responded to Healthwatch Leeds' online survey which asked about their family member’s wellbeing and what the care home had been doing to support them during lockdown.

They found that relatives of care home residents felt that their loved one’s wellbeing was worse than before lockdown, primarily because they have missed out on the emotional support they usually get from their family. It has also affected their eating habits. Being isolated in their rooms had also exacerbated a decline in their wellbeing- some have expressed suicidal thoughts. Residents with dementia found it particularly hard to the changes in routine following lockdown. Some relatives weren’t sure how their family were coping as they were unable to communicate with them. Although, care homes have tried to provide one-on-one support, evidence suggests that activities seemed to have reduced during lockdown, resulting in a lack of stimulation. This all in turn had affected the wellbeing of relatives too.  

The report contains recommendations for decision makers including government bodies (Department of Health and Social Care, Public Health England, Care Quality Commission and NHS England) as well as Leeds City Council Adults and Health and Leeds CCG and for care homes.

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General details

Report title 
What relatives of care home residents in Leeds are saying about their family member's emotional wellbeing (COVID)
Local Healthwatch 
Healthwatch Leeds
Date of publication 
Tuesday, 30 June, 2020
Date evidence capture began 
Thursday, 4 June, 2020
Date evidence capture finished 
Friday, 12 June, 2020
Type of report 
Key themes 
Communication between staff and patients
Information providing
Lifestyle and wellbeing
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.