What people told us about their experiences during the COVID-19 pandemic in January 2021

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Summary of report content

Healthwatch Barnsley conducted a survey with 149 people about their experience of accessing health and social care services during the COVID-19 pandemic.

The report found that the majority of people used online services (including telephone support). Although, a small proportion of people did not have access to the relevant technology. A number of concerns arose, such as worrying about family and friends, social isolation and their own job/financial security. A number of people reported ways that they have manged their stress, such as hobbies, exercise and talking to friends/family. A small proportion of people were unable to secure a GP appointment. 

No recommendations were made in this report.

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General details

Report title 
What people told us about their experiences during the COVID-19 pandemic in January 2021
Local Healthwatch 
Healthwatch Barnsley
Date of publication 
Friday, 29 January, 2021
Type of report 
Report
Key themes 
Access
Booking appointments
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Health promotion
Health protection
Holistic support
Information providing
Lifestyle and wellbeing
Service closure
Service delivery organisation and staffing
Support
Healthwatch reference number 
Rep-8079

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Community pharmacy
GP practice

Details of people who shared their views

Number of people who shared their views 
149
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.