What people told us about their experiences during the COVID–19 pandemic

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Summary of report content

Healthwatch Barnsley undertook a survey of local residents’ experience during the Covid-19 pandemic. They received 100 responses.

The majority of respondents reported that the most useful information and advice relating to Coronavirus was found from the media and national websites.  People had ordered a repeat prescription online, used other online services to access healthcare or had a telephone appointment with a healthcare professional.

Nearly three quarters worried more about the mental health and wellbeing of their friends and family than their own, and a quarter are more worried about their own health now than before the pandemic.  Seven percent reported experiencing problems accessing support for their mental health.

People had experienced problems in accessing other types of healthcare during the pandemic, including elective surgery, dental treatment and ongoing medical treatment.

Significant numbers had been helping other people during the pandemic, including helping neighbours with shopping.  People were undertaking a wide range of activities to keep mentally and physically active during lockdown.  Just over half said they were less active than before the lockdown and only 15% were more active.

There were no recommendations.

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General details

Report title 
What people told us about their experiences during the COVID–19 pandemic
Local Healthwatch 
Healthwatch Barnsley
Date of publication 
Tuesday, 23 June, 2020
Date evidence capture began 
Friday, 1 May, 2020
Date evidence capture finished 
Sunday, 31 May, 2020
Type of report 
Key themes 
Booking appointments
Cleanliness hygiene and infection control
Digitalisation of services
Health protection
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Inpatient care
Mental health services 
Community mental health team (CMHT)
Social care services 
Home care / domiciliary care

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.