What people told us about their experiences during the COVID–19 pandemicDownload (PDF 539KB)
Summary of report content
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What people told us about their experiences during the COVID–19 pandemic
Date of publication
Tuesday, 23 June, 2020
Date evidence capture began
Friday, 1 May, 2020
Date evidence capture finished
Sunday, 31 May, 2020
Type of report
Cleanliness hygiene and infection control
Digitalisation of services
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Waiting times and lists for treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Secondary care services
Mental health services
Community mental health team (CMHT)
Number of people who shared their views
All people 18 and over
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?