What people told us about Ophthalmology services at Southport & Ormskirk NHS trust

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Summary of report content

Healthwatch Sefton report on the feedback which patients; family; staff and visitors have shared with us about the Ophthalmology services at Southport & Formby District General Hospital from June 2019 to January 2020. During this period Healthwatch Sefton received 36 reviews relating to the service.

Ophthalmology services at Southport and Ormskirk Hospital NHS Trust scored an average Healthwatch Sefton rating of 4.31 out of 5 stars during the period of June 2019 to January 2020. Over all the Trust scored 5 out of 5 stars for average individual ratings for quality of catering.

 The main areas of feedback received is themed around ‘Treatment and Care’, with 30 comments resulting in 87% positive feedback. ‘Access to services’ was the second highest feedback area, receiving 21 comments, achieving 43% positive feedback. ‘Administration’ received 19 comments resulting in 41% positive feedback. ‘Staff’ received 94% positive reviews from 18 reviews. Although there were only 6 comments relating to the theme ‘facilities & Surroundings’, comments shared related to improvements to the department but that space within the department continued to be an issue. There were 4 comments relating to communication which were all positive.

There were two recommendations, including the need for the Trust to act on Healthwatch Sefton’s feedback.

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General details

Report title 
What people told us about Ophthalmology services at Southport & Ormskirk NHS trust
Local Healthwatch 
Healthwatch Sefton
Date of publication 
Wednesday, 16 December, 2020
Date evidence capture began 
Saturday, 1 June, 2019
Date evidence capture finished 
Friday, 31 January, 2020
Type of report 
Key themes 
Building and facilities
Communication between staff and patients
Quality of care
Quality of staffing
Staff attitudes
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
How was the information collected? 
Website Feedback
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.