What people told us about Ophthalmology services at Southport & Ormskirk NHS trustDownload (PDF 1.94MB)
Summary of report content
Healthwatch Sefton report on the feedback which patients; family; staff and visitors have shared with us about the Ophthalmology services at Southport & Formby District General Hospital from June 2019 to January 2020. During this period Healthwatch Sefton received 36 reviews relating to the service.
Ophthalmology services at Southport and Ormskirk Hospital NHS Trust scored an average Healthwatch Sefton rating of 4.31 out of 5 stars during the period of June 2019 to January 2020. Over all the Trust scored 5 out of 5 stars for average individual ratings for quality of catering.
The main areas of feedback received is themed around ‘Treatment and Care’, with 30 comments resulting in 87% positive feedback. ‘Access to services’ was the second highest feedback area, receiving 21 comments, achieving 43% positive feedback. ‘Administration’ received 19 comments resulting in 41% positive feedback. ‘Staff’ received 94% positive reviews from 18 reviews. Although there were only 6 comments relating to the theme ‘facilities & Surroundings’, comments shared related to improvements to the department but that space within the department continued to be an issue. There were 4 comments relating to communication which were all positive.
There were two recommendations, including the need for the Trust to act on Healthwatch Sefton’s feedback.