Summary of report contentHealthwatch Wigan and Leigh investigated patients' and carers' experiences of the District Nursing Service in the Wigan Borough. The research was carried out through an online survey alongside engagement events where individual comments were collected. Forty-one people's views on District Nursing were collected. The report found that: people were happy with their experience of the District Nurse service; people preferred when the same team of nurses visited them; staff were regarded as well amnnered and pleasant; a phone line was offered to contact the District Nurse Team; family were involved when appropriate; and nurses were said to have the skills needed to treat most of the cases they were involved in. However, there were four key areas in which people were not completely happy. These included being treated as a whole person, continuity of care, support from other services and advice/information given. Some people felt there were not enough appointments available and it was not always communicated when they were cancelled. The phone line for the nurses operates by an answer phone, delaying the response. Finally, the personality of some nursing staff had an impact of care also. Healthwatch Wigan and Leigh made a series of recommendations that included: Continue to prioritise continuity of care; provide a phone line that someone answers gives patients more confidence; when people receive care from the district nurses they expect them to bring right equipment; when a more holistic outlook existed, with DN’s enquiring about the patients wider wellbeing, people felt happier and more confident; Clear communication is needed to explain why appointments are offered (made available) in the way they are; In addition, clarity might be provided on the role of the district nurses, and whether they should be informing patients of other relevant services.
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What people think of district nursing
Date of publication
Thursday, 21 March, 2019
Date evidence capture began
Monday, 3 December, 2018
Date evidence capture finished
Monday, 17 December, 2018
Type of report
Communication between staff and patients
Continuity of care
Quality of care
Quality of staffing
Quality of treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Community healthcare and nursing services
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?