What matters to you? Rutland people tell us what they need and want from place-based care

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Summary of report content

Healthwatch Rutland was asked by the Rutland Health and Wellbeing Board to find out what people need and want from a place-based health and care plan for Rutland, to help them stay well and live healthy lives. They spoke to 139 people between April and June 2021.

This research clearly shows that people in Rutland have their own opinions about the design and implementation of the plan for place-based health and care. Throughout, the following dominant themes emerged:

  • travel and transport difficulties;
  • the use of technology for consultations and patient monitoring;
  • thoughts about what care services could be offered closer to home;
  • how to stay well and lead a fulfilling life;
  • the need for information and education;
  • problematic communications between health and care providers;
  • the issues of living on or near county boundaries;
  • the public’s opinions about the organisation of the NHS and the desire to be treated as partners in the provision of health and care services.

There were 10 recommendations about improving place based care.  The report contains a response from the provider outlining the actions they will take on the report’s findings.

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General details

Report title 
What matters to you? Rutland people tell us what they need and want from place-based care
Local Healthwatch 
Healthwatch Rutland
Date of publication 
Friday, 20 August, 2021
Date evidence capture began 
Thursday, 1 April, 2021
Date evidence capture finished 
Wednesday, 30 June, 2021
Key themes 
Digitalisation of services
Holistic support
Information providing
Integration of services
Lifestyle and wellbeing
Quality of patient transport

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Local Council
Primary research method used 
Focus group
Structured interview
Unstructured Interview
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Cancer services
Care of the elderly
Ear, nose and throat
Sexual health
Mental health services 
Community mental health team (CMHT)
Social care services 
Adult social care
Community services 
Community healthcare and nursing services
Urgent and emergency care services 
Accident & emergency
Ambulance services
NHS 111
Urgent care services

Details about conditions and diseases

Conditions or diseases 
Kidney conditions
Types of disabilities 
Learning or understanding or concentrating
Types of long term conditions 
Learning disability
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Sexual orientation 
Not known
Other population characteristics 
People who are geographically isolated
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.