What matters most: support people want from general practices in Birmingham

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Summary of report content

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General details

Report title 
What matters most: support people want from general practices in Birmingham
Local Healthwatch 
Healthwatch Birmingham
Date of publication 
Thursday, 30 May, 2019
Date evidence capture began 
Monday, 1 January, 2018
Date evidence capture finished 
Thursday, 28 February, 2019
Type of report 
Report
Key themes 
Access
Booking appointments
Continuity of care
Holistic support
Referrals
Staff attitudes
Staff training
Healthwatch reference number 
Rep-4613

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Focus group
Structured interview
Survey
User stories
How was the information collected? 
Outreach
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice

Details about conditions and diseases

Conditions or diseases 
Neurological conditions
Types of disabilities 
Learning or understanding or concentrating
Memory
Mental health
Long term condition
Types of long term conditions 
Alzheimer’s disease or dementia
Mental health condition

Details of people who shared their views

Number of people who shared their views 
122
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Neutral

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Yes
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.