What matters most?

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Summary of report content

In March 2021, the three local Healthwatch organisations across East Berkshire (Bracknell Forest, Slough, and Windsor, Ascot, and Maidenhead) worked together to develop their foundation of knowledge about the local communities, including their health and social care needs. They ran a survey until May 2021 and collected people’s opinions, concerns, and experiences of using, and accessing, health and social care services. The responses received focused on a variety of NHS services, ranging from GP surgeries to blood tests,and hospitals to COVID vaccination sites. Responses also gave an insight into the biggest health and wellbeing support across the past 12 months, and health and wellbeing goals for the next 12 months.

Healthwatch Windsor, Ascot and Maidenhead heard from 244 residents providing 337 positive experiences of local services and 219 negative experiences. They found that COVID-19 vaccinations were the highest rated service whilst residential care and nursing homes were the lowest rated services. 50% of residents found it difficult to access services. Healthwatch Windsor, Ascot and Maidenhead found that being outside was the biggest support to residents in the past 12 months and that exercise and fitness related goals were the most desired for the next 12 months. 

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General details

Report title 
What matters most?
Local Healthwatch 
Healthwatch Windsor, Ascot & Maidenhead
Date of publication 
Monday, 28 June, 2021
Date evidence capture began 
Monday, 1 March, 2021
Date evidence capture finished 
Monday, 31 May, 2021
Key themes 
Cleanliness hygiene and infection control
Quality of care

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy
GP practice
Out of hours
NHS 111
Urgent care services
Secondary care services 
Child and adolescent mental health services (CAMHS)
Mental health services 
Child and adolescent mental health services (CAMHS)
Community mental health team (CMHT)
Social care services 
Adult social care
Community services 
Urgent and emergency care services 
NHS 111

Details of people who shared their views

Number of people who shared their views 
Age group 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.