Summary of report contentIn March 2021, the three local Healthwatch organisations across East Berkshire (Bracknell Forest, Slough, and Windsor, Ascot, and Maidenhead) worked together to develop their foundation of knowledge about the local communities, including their health and social care needs. They ran a survey until May 2021 and collected people’s opinions, concerns, and experiences of using, and accessing, health and social care services. The responses received focused on a variety of NHS services, ranging from GP surgeries to blood tests,and hospitals to COVID vaccination sites. Responses also gave an insight into the biggest health and wellbeing support across the past 12 months, and health and wellbeing goals for the next 12 months.
Healthwatch Slough heard from 101 residents providing 115 positive experiences of local services and 98 negative experiences. They found that COVID-19 vaccinations were the highest rated service whilst children's mental health services were the lowest rated services. 49% of residents found it difficult to access services. Healthwatch Slough found that video calling friends and family was the biggest support to residents in the past 12 months and that exercise and fitness related goals were the most desired for the next 12 months.
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What matters most?
Date of publication
Monday, 28 June, 2021
Date evidence capture began
Monday, 1 March, 2021
Date evidence capture finished
Monday, 31 May, 2021
Cleanliness hygiene and infection control
Communication between staff and patients
Quality of care
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Secondary care services
Mental health services
Child and adolescent mental health services (CAMHS)
Community mental health team (CMHT)
Mental health recovery service
Psychiatry / mental health (other services)
Urgent and emergency care services
Number of people who shared their views
Asian / Asian British
Black/ African / Caribbean / Black British
Mixed / multiple ethnic groups
Prefer not to say
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?