What matters most?

Download (PDF 938KB)

Summary of report content

In March 2021, the three local Healthwatch organisations across East Berkshire (Bracknell Forest, Slough, and Windsor, Ascot, and Maidenhead) worked together to develop their foundation of knowledge about the local communities, including their health and social care needs. They ran a survey until May 2021 and collected people’s opinions, concerns, and experiences of using, and accessing, health and social care services. The responses received focused on a variety of NHS services, ranging from GP surgeries to blood tests,and hospitals to COVID vaccination sites. Responses also gave an insight into the biggest health and wellbeing support across the past 12 months, and health and wellbeing goals for the next 12 months.

Healthwatch Bracknell Forest heard from 155 residents providing 206 positive experiences of local services and 133 negative experiences. They found that COVID-19 vaccinations were the highest rated service whilst adult mental health services were the lowest rated services. 44% of residents found it difficult to access services. Healthwatch Bracknell Forest found that being outdoors was the biggest support to residents in the past 12 months and that exercise and fitness related goals were the most desired for the next 12 months. 


Would you like to look at:

General details

Report title 
What matters most?
Local Healthwatch 
Healthwatch Bracknell Forest
Date of publication 
Monday, 28 June, 2021
Date evidence capture began 
Monday, 1 March, 2021
Date evidence capture finished 
Monday, 31 May, 2021
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Quality of care

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
NHS 111
Secondary care services 
General surgery
Mental health services 
Child and adolescent mental health services (CAMHS)
Community mental health team (CMHT)
Mental health crisis service
Social care services 
Adult social care
Community services 
Urgent and emergency care services 
NHS 111

Details of people who shared their views

Number of people who shared their views 
Age group 
Non binary
Prefer not to say
Asian / Asian British
Black/ African / Caribbean / Black British
Specific ethnicity if known 
Any other White background
English/Welsh/Scottish/Northern Irish/British
White and Asian
White and Black African
Sexual orientation 
Prefer not to say
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.