Summary of report contentIn March 2021, the three local Healthwatch organisations across East Berkshire (Bracknell Forest, Slough, and Windsor, Ascot, and Maidenhead) worked together to develop their foundation of knowledge about the local communities, including their health and social care needs. They ran a survey until May 2021 and collected people’s opinions, concerns, and experiences of using, and accessing, health and social care services. The responses received focused on a variety of NHS services, ranging from GP surgeries to blood tests,and hospitals to COVID vaccination sites. Responses also gave an insight into the biggest health and wellbeing support across the past 12 months, and health and wellbeing goals for the next 12 months.
Healthwatch Bracknell Forest heard from 155 residents providing 206 positive experiences of local services and 133 negative experiences. They found that COVID-19 vaccinations were the highest rated service whilst adult mental health services were the lowest rated services. 44% of residents found it difficult to access services. Healthwatch Bracknell Forest found that being outdoors was the biggest support to residents in the past 12 months and that exercise and fitness related goals were the most desired for the next 12 months.
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Healthwatch Bracknell Forest
Date of publication
Monday, 28 June, 2021
Date evidence capture began
Monday, 1 March, 2021
Date evidence capture finished
Monday, 31 May, 2021
Cleanliness hygiene and infection control
Communication between staff and patients
Quality of care
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Secondary care services
Mental health services
Child and adolescent mental health services (CAMHS)
Community mental health team (CMHT)
Mental health crisis service
Urgent and emergency care services
Number of people who shared their views
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Asian / Asian British
Black/ African / Caribbean / Black British
Specific ethnicity if known
Any other White background
White and Asian
White and Black African
Prefer not to say
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
What was the main sentiment of the people who shared their views?