What is it like living in and around Didcot in 2020?

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Summary of report content

Healthwatch Oxfordshire decided to undertake research into the experiences of the residents of Didcot of living in and accessing services in that area. 146 people shared their opinions between September and December 2020.

Overall people are positive about living in the area and being able to find information on how to access services.

Almost a quarter of respondents complained about access to GP practices and health service appointments. Almost a third of people said that the impact of changes to GP services during the Covid-19 pandemic had been positive reporting how much better it was to be able to use telephone/video/e-consult as an option. 

Over half were registered with an NHS dentist – many travelling out of area due to lack of NHS provision in Didcot.  Over a third of people using NHS dentistry said that since the COVID-19 outbreak there had been “No appointments available since March” and highlighted the issue of “dentists not allowing any checks ups and will only see you in an emergency.

Over two in five people reported that traffic and poor road conditions were a negative factor regarding traffic jams and air quality.  Fifteen per cent cited lack of provision and facilities for young people and families as a problem in the town. Anti-social behaviour was raised by over 15% of respondents. Crime was an issue raised by over 15% of respondents.

Concerns expressed included:

  • The impact of online/remote access on access to healthcare on those who do not/cannot use these services (internet/mobile phones)
  • Inequity of access to dentistry services between those who can afford to pay for private care and those who cannot and are reliant on NHS dentistry services
  • Impact of housing growth on infrastructure and health services.

The report concludes with a call for action to public bodies and partnerships responsible for planning and delivering services in Didcot to work with local communities to ensure that planned population growth in the area is sustainable and supported with adequate infrastructure.

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General details

Report title 
What is it like living in and around Didcot in 2020?
Local Healthwatch 
Healthwatch Oxfordshire
Date of publication 
Thursday, 22 April, 2021
Date evidence capture began 
Tuesday, 1 September, 2020
Date evidence capture finished 
Thursday, 31 December, 2020
Key themes 
Digitalisation of services
Health protection
Information providing
Lifestyle and wellbeing

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
1-15 years
18-24 years
25-64 years
65-85 years
85 +
Prefer not to say
Asian / Asian British
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.