What the Isles of Scilly have said about their experience of leaving hospital during Covid-19

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Summary of report content

Healthwatch Isles of Scilly undertook a survey of people’s experiences of hospital discharge in August and September 2020 as they had identified this as an issue of concern.  5 people responded to the survey.

Four in five didn’t receive information about the new discharge process during their stay.  Three in five were discharged between 4pm and 6pm.  Three in five waited between one and two hours to be discharged.  Four in five spoke to someone about where they were going to be discharged to and three in five were actually discharged to the place they wanted to be discharged to.  All the patients had been discharged from Treliske Hospital in Truro.

Overall patients felt well informed of all processes and procedures. Hospital staff were supportive in helping with the discharge process and understanding of the complications of travelling back to the Isles of Scilly. The only comment about what could have been done better was regarding patient transport not booking the patients flight home, as they did not have a discharge letter. The staff at the hospital helped to rectify the situation, but had the patient actually left, they might have had problems booking their flight home.

There were four recommendations about better information and the timing of discharge to allow people to arrange flights to the Isles of Scilly.

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General details

Report title 
What the Isles of Scilly have said about their experience of leaving hospital during Covid-19
Local Healthwatch 
Healthwatch Isles of Scilly
Date of publication 
Thursday, 29 April, 2021
Date evidence capture began 
Saturday, 1 August, 2020
Date evidence capture finished 
Wednesday, 30 September, 2020
Key themes 
Communication between staff and patients
Quality of patient transport

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Discharge lounge
Inpatient care

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.