What helped you most, what helped you least?

Download (PDF 1.23MB)

Summary of report content

This piece of work targeted young Herefordshire people (11-25) that have experienced difficulties affecting their mental health. It aimed to find out what young people feel helped most and what helped least. A survey was conducted in partnership with practitioners that work with young people some of which will have experienced or be experiencing mental health issues (or issues that impact their mental health in a negative way). 39 young people between 11 and 26 that have experienced difficulties affecting their mental health, took part in this project to share what helped most and what helped least. The project was carried out in partnership with 6 organisations that work with young people: Close House, Talent Match, The Wellbeing Ambassadors, The CLD Trust (Counselling Learning and Development), HopeSupport Services, SHYPP–Supported Housing for Young People’s Project, Addaction. Over 50%of the young people in this survey had experience of diagnosed mental health conditions. A few other young people said they had not sought professional help and didn’t know how. Young people experienced mental health difficulties from as young as 6. In this sample the majority experienced difficulties between 11 and 18. Recommendations were made in the report - no response from commissioners were included in the report.

Would you like to look at:

General details

Report title 
What helped you most, what helped you least?
Local Healthwatch 
Healthwatch Herefordshire
Date of publication 
Monday, 5 June, 2017
Date evidence capture began 
Monday, 5 June, 2017
Date evidence capture finished 
Monday, 5 June, 2017
Type of report 
Report
Patient experience
Key themes 
Access
Diagnosis
Information providing
Quality of care
Referrals
Healthwatch reference number 
Rep-1312

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
If this work has been done in partnership, who is the partner? 
Close House, Talent Match, The Wellbeing Ambassadors, The CLD Trust (Counselling Learning and Development), HopeSupport Services, SHYPP–Supported Housing for Young People’s Project, Addaction.
Primary research method used 
Survey
How was the information collected? 
Survey

Details of health and care services included in the report

Primary care services 
GP practice
Mental health services 
Child and adolescent mental health services (CAMHS)
Community services 
Community based services for people with mental health needs

Details about conditions and diseases

Types of disabilities 
Mental health
Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
39
Age group 
All
Gender 
All
Ethnicity 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.