What do you think of Healthwatch Wiltshire?

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Summary of report content

Healthwatch Wiltshire carried out a benchmarking activity to hear what local people, commissioners and providers thought of Healthwatch Wiltshire, its effectiveness, and to identify areas for improvement. This work was carried out after the contract for providing Healthwatch Wiltshire was awarded to a new provider in June 2018.

Healthwatch Wiltshire produced two surveys – one aimed at local people and the other aimed at providers and commissioner of services. The surveys were available online and people also completed paper copies at a variety of local events.

Findings from the survey for local people included: over half of respondents were not aware of Healthwatch Wiltshire; 65% were unaware of the information and signposting service; respondents who had been involved with Healthwatch Wiltshire had done so by giving feedback about services, completing surveys and receiving newsletters; local NHS services and libraries were the most popular choices for good places to gather feedback and promote the work of Healthwatch Wiltshire; mental health and social care were the most common areas people felt Healthwatch Wiltshire should focus on.

Findings from the survey for providers and commissioners included: around half of respondents thought that Healthwatch Wiltshire brought added value, had collaborative relationships with key decision makers and made a contribution to the decision-making structures; 41% agreed that Healthwatch Wiltshire pays particular attention to seldom heard groups; the signposting, information and advice service isn’t well known about; any many respondents did not know about the relationship between their local Healthwatch and Healthwatch England.

The report also outlines what Healthwatch Wiltshire has done so far and next steps, including work plans for 2019/20.

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General details

Report title 
What do you think of Healthwatch Wiltshire?
Local Healthwatch 
Healthwatch Wiltshire
Date of publication 
Wednesday, 1 May, 2019
Date evidence capture began 
Thursday, 1 November, 2018
Date evidence capture finished 
Monday, 31 December, 2018
Type of report 
Key themes 
Information providing
Public involvement
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.