What do local people think should be done to improve urgent and emergency care?

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General details

Report title 
What do local people think should be done to improve urgent and emergency care?
Local Healthwatch 
Healthwatch Barnet
Healthwatch Camden
Healthwatch Enfield
Healthwatch Haringey
Healthwatch Islington
Date of publication 
Tuesday, 2 May, 2017
Date evidence capture began 
Wednesday, 1 March, 2017
Date evidence capture finished 
Saturday, 1 April, 2017
Type of report 
Report
Public opinion
Key themes 
Access
Information providing
Staff training
Other information of note about this report 
LGBT
Healthwatch reference number 
Rep-1243

Methodology and approach

If this work has been done in partnership, who is the partner? 
Healhtwatch Barnet, Healthwatch Camden, Healthwatch Enfield , Healthwatch Islington and Healthwatch Haringey
Primary research method used 
Focus group
How was the information collected? 
Not known

Details of health and care services included in the report

Primary care services 
Urgent care services
Secondary care services 
Accident & emergency
Urgent and emergency care services 
Accident & emergency
NHS 111
Urgent care services

Details of people who shared their views

Number of people who shared their views 
117
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.