What are the public saying about health and care in Humber Coast and Vale?

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Summary of report content

This report was created by six local Healthwatch to look at experiences and feedback from the public to help shape the Humber Coast and Vale Sustainability and Transformation Plan (HCV STP). It introduces local Healthwatch and their purpose, and uses feedback to explain what people are saying they are unhappy about, for example: Issues accessing GP appointments, problems with the various mental health services in the area and lack of NHS dentists. It also explains what the feedback suggests is going well, for example: Timely support/interventions, good general practice and caring staff. Four main topics were identified as something that would make people happier if they were done differently. These were: Better communication and involvement Continuity and joined up services Easier to access GPs Better transport links Engagement that has been undertaken by the six local Healthwatch around the STP is detailed at many different services and locations, The conclusion of the report states "Over the past 12 months, Healthwatch in the Humber, Coast and Vale footprint have interacted with an estimated 20,000 members of the public in a wide variety of ways. As a result, we have a wealth of information collectively about the views and experiences of people living within this area in relation to the provision of health and care services. We hope that the information contained in this report will be fed into the STP planning process to ensure the voices of patients and the public in Humber, Coast and Vale are reflected in the drafting of the plan. We have produced this report to provide a helpful starting point for further public engagement, which will be essential throughout the whole planning process. Local Healthwatch are well-placed and willing to be partners in this process to ensure genuine public engagement is at the heart of future health and care planning for our area and look forward to working in partnership with the STP team to ensure that local voices are at the forefront when it comes to planning future health and care services."

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General details

Report title 
What are the public saying about health and care in Humber Coast and Vale?
Local Healthwatch 
Healthwatch East Riding of Yorkshire
Healthwatch Kingston Upon Hull
Healthwatch North East Lincolnshire
Healthwatch North Lincolnshire
Healthwatch North Yorkshire
Healthwatch York
Date of publication 
Friday, 1 July, 2016
Date evidence capture began 
Thursday, 1 January, 2015
Type of report 
Report
Key themes 
Access
Administration
Admission
Booking appointments
Cancellation
Communication between staff and patients
Continuity of care
Diagnosis
Information providing
Integration of services
Public involvement
Quality of appointment
Quality of care
Quality of patient transport
Quality of treatment
Referrals
Service closure
Service delivery organisation and staffing
Staff levels
Support
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 
Rep-5538

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
If this work has been done in partnership, who is the partner? 
Six local Healthwatch: North Yorkshire, Kingston upon Hull, North Lincolnshire, North East Lincolnshire & East Riding of Yorkshire
Primary research method used 
Consultation
Focus group
Observation
Survey
User stories
How was the information collected? 
Research
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
Diagnostic and/or screening service - single handed sessional providers
GP practice
Urgent care services
Mental health services 
Child and adolescent mental health services (CAMHS)
Community mental health team (CMHT)
Social care services 
Adult social care
Community services 
Community based services for people with mental health needs
Urgent and emergency care services 
Accident & emergency
Ambulance services
Urgent care services
Other services 
Patient transport
Non-emergency ambulance service

Details of people who shared their views

Number of people who shared their views 
20000
Age group 
All
Gender 
All
Ethnicity 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Administrative
All care professionals
Allied health care professionals
Care / support workers
Doctors
Midwives
Nurses
Receptionists
Service manager
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.