What are people in Bolton telling us about hospital waiting times?

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Summary of report content

Healthwatch Bolton undertook a survey about elective care waiting times.  19 people responded to their survey.

  • The majority of respondents are waiting to have a consultation/investigation
  • The majority of respondents were given no information whilst waiting for their treatment
  • Delays to receiving hospital treatment impacted on people’s mental health, pain experience and ability to work and carry out daily household tasks.
  • However people got good support with pain relief.
  • Communication was also mentioned as being problematic for people: Not knowing when they would receive an appointment for their treatment.
  • Only a minority of people had had their appointment/treatment cancelled
  • The majority of respondents would be happy to receive their treatment at any hospital in England

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General details

Report title 
What are people in Bolton telling us about hospital waiting times?
Local Healthwatch 
Healthwatch Bolton
Date of publication 
Tuesday, 21 June, 2022
Date evidence capture began 
Saturday, 1 January, 2022
Date evidence capture finished 
Thursday, 31 March, 2022
Key themes 
Communication between staff and patients
Information providing
Lifestyle and wellbeing
Service delivery organisation and staffing
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Inpatient care

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
25-64 years
65-85 years
85 +
Mixed / multiple ethnic groups
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.