What are mental health and community services like for people living in Lancashire and South Cumbria?

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Summary of report content

Healthwatch Blackburn with Darwen, Healthwatch Blackpool, Healthwatch Cumbria undertook research about what people wanted from the services provided by Lancashire and South Cumbria NHS Foundation Trust.  They spoke to 74 people.

The report covers people’s experiences and views on the following services:

  • Dentistry
  • Adult and Older Adult Mental Health inpatient units
  • Home treatment and mental health liaison team
  • CMHT Adults and Older Adults
  • District nursing
  • Moving Well Service

Recommendations included the need for co-production, consistent standards, expectations of care, care plans, multi-agency working, appointment times, a choice of face to face and remote appointments, booking processes and staff training.

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General details

Report title 
What are mental health and community services like for people living in Lancashire and South Cumbria?
Local Healthwatch 
Healthwatch Blackburn with Darwen
Healthwatch Blackpool
Healthwatch Cumbria
Healthwatch Lancashire
Date of publication 
Monday, 20 December, 2021
Key themes 
Booking appointments
Communication between staff and patients
Information providing
Quality of care
Service delivery organisation and staffing
Staff training
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Service Provider
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
Secondary care services 
Inpatient care
Psychiatry/mental health (hospital services)
Mental health services 
Community mental health team (CMHT)
Older peoples mental health community service
Community services 
Community healthcare and nursing services

Details of people who shared their views

Number of people who shared their views 
Age group 
1-15 years
16-17 years
18-24 years
25-64 years
65-85 years
85 +
Prefer not to say
Sexual orientation 
Prefer not to say
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.