What’s it like being in a hospital waiting room? People’s views: The Royal Orthopaedic Hospital NHS Foundation TrustDownload (PDF 6.66MB)
Summary of report content
Healthwatch Birmingham undertook research about the quality of service in waiting rooms in Birmingham Hospitals following feedback from the public. This report presents the results for the Royal Orthopaedic Hospital. The research was based on feedback directly from patients who were in hospital waiting rooms, an online questionnaire, in-depth interviews and focus groups with other third-sector organisations to collect the experiences of people who have a visual and/or hearing impairment. They spoke to 60 people about their experiences at this hospital.
People were generally happy with waiting times at this hospital and the waiting room environment. People had concerns about the number of parking spaces available, crucial given that this was a specialist orthopaedic hospital. People were generally happy about the hospital’s communication with them. Whilst people felt that staff were respectful and kind to them, they were concerned about the lack of privacy.
The report contains 5 recommendations designed to address the issues uncovered by this research. It also contains a response from the provider outlining the changes it intends to make as a result.