What’s it like being in a hospital waiting room? People’s views: Queen Elizabeth Hospital BirminghamDownload (PDF 7.5MB)
Summary of report content
Healthwatch Birmingham undertook research about the quality of service in waiting rooms in Birmingham Hospitals following feedback from the public. This report presents the results for the Queen Elizabeth Hospital The research was based on feedback directly from patients who were in hospital waiting rooms, an online questionnaire, in-depth interviews and focus groups with other third-sector organisations to collect the experiences of people who have a visual and/or hearing impairment. They spoke to 110 people about their experiences at this hospital.
People told Healthwatch Birmingham that they were experiencing vast differences across waiting areas in this hospital. But there were common themes of waiting times, access to refreshments, signage, and patients being fully informed and catered for when they are waiting, in particular those who have particular needs due to visual or hearing impairment, or mobility issues.
The report contains 13 recommendations designed to address the issues uncovered by this research. It also contains a response from the provider outlining the changes it intends to make as a result.