What’s it like being in a hospital waiting room? People’s views: Birmingham Children’s HospitalDownload (PDF 6.28MB)
Summary of report content
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What’s it like being in a hospital waiting room? People’s views: Birmingham Children’s Hospital
Date of publication
Friday, 24 January, 2020
Date evidence capture began
Friday, 25 January, 2019
Date evidence capture finished
Friday, 8 February, 2019
Type of report
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Quality of care
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible impact (not cost related)