What’s it like being in a hospital waiting room? People’s views: Birmingham and Midland Eye CentreDownload (PDF 4.14MB)
Summary of report content
Healthwatch Birmingham undertook research about the quality of service in waiting rooms in Birmingham Hospitals following feedback from the public. This report presents the results for the Birmingham and Midland Eye Centre. The research was based on feedback directly from patients who were in hospital waiting rooms, an online questionnaire, in-depth interviews and focus groups with other third-sector organisations to collect the experiences of people who have a visual and/or hearing impairment. They spoke to 92 people about their experiences.
Most people that Healthwatch Birmingham spoke to as part of this study said that they were happy with the quality of care at the Birmingham and Midland Eye Centre. However, other aspects of their overall experience were less positive. Long waiting times, overcrowding, cleanliness and access for people with disabilities or specific problems that make it harder for them to participate in their own care are all areas that were highlighted by respondents as needing improvement.
The report contains 11 recommendations designed to address the issues uncovered by this research. It also contains a response from the provider outlining the changes it intends to make as a result.