The West of England Centre for Inclusive Living (WECIL): Disability group drop in

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Summary of report content

The West of England Centre for Inclusive Living (WECIL) Disability Group is a group set up by WECIL for individuals with disabilities to meet up, socialise and learn about organisations that are within their communities, which can provide support or signposting opportunities. Healthwatch Bristol conducted a focus group style engagement session in April 2017 with the members of the WECIL Disability Support Group. During the course of the day, there were over 12 members in attendance and they all participated in the engagement activity with Healthwatch and gave valuable feedback about their experiences of accessing health and social care services, particularly around Primary Care Services. Commentators commented on ten primary care services in Bristol which were predominately GP Practices. The general consensus of the comments and feedback received about the services were a mixture of positive and negative. Of the ten comments received six were negative, three positive and one was a mixture of positive and negative sentiments. 10 comments were received in relation to secondary care services. Commentators commented on their experiences of accessing health care services from eight major Secondary Care services in Bristol. From the feedback received and analysed, 70 percent of the comments received were negative with 30 percent being positive. In the report, Healthwatch Bristol made 1 recommendation: Patients’ choice and the quality of treatment received by patients are paramount in the patients’ journey when accessing health and social care services in Bristol. Patient involvement is also particularly important, in relation to improving access to services and the quality of care and treatment provided by medical practitioners. It is crucial that the availability of appointments are improved and waiting time for appointments is reduces to enhance the patient experience.

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General details

Report title 
The West of England Centre for Inclusive Living (WECIL): Disability group drop in
Local Healthwatch 
Healthwatch Bristol
Date of publication 
Monday, 3 April, 2017
Date evidence capture began 
Monday, 3 April, 2017
Date evidence capture finished 
Monday, 3 April, 2017
Type of report 
Key themes 
Continuity of care
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Engagement event
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Mental health services 
Child and adolescent mental health services (CAMHS)

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.