Wessex voices event summary

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Summary of report content

This is a summary report of the Wessex Voices event "Positivley engaging in NHS change: how best to involve people" in December 2016. The five local Healthwatch organisations in Wessex (Dorset, Hampshire, Isle of Wight, Southampton and Portsmouth) came together with NHS England Wessex in 2015 to form "Wessex Voices", an initiative that aims to make sure local people are involved in designing and commissioning health services. This summary contains the key messages that came out of participants’ discussions about how people can be involved in NHS changes over the next 5-10 years: - People need clarity about the purpose, nature and limits of influence of their involvement. - These conversations should be open and honest. - Involve people in things that are relevant and specific to them. - Do it in ways that are tailored, exciting and use technology, particularly to reach younger people. Positive stories, role models and scenarios can show the potential of change. - Involve existing networks but reach beyond the usual suspects. - Involvement activities need resourcing and skilled people. - People have a role to play by committing to be a critical friend, making sure the best interests of patients are considered and holding the NHS to account. Headline feedback from the workshop included: ¬ Go to where the people are. Even try to each people in their homes ¬ Use existing GP and community engagement and communication networks but also move beyond the usual suspects ¬ Understand and accept where people are: be respectful, use plain language and be accessible. Do it on the people’s terms. Don’t do unto people The report makes 5 recommendations to the NHS: - To resource support and development for NHS colleagues to develop their skills to communicate and involve people in change - To make the case for change by sharing potential future scenarios – using exciting, positive communications and human stories - To consider and report on the quality of patient and public involvement in service changes based on the principles of clarity, honesty and relevance - To review their existing community and voluntary sector contacts and dialogue with Councils for Voluntary Services and local Healthwatch, especially for those experiencing health inequalities - To promote ways to hear about the NHS changes to these groups and how people have been involved in local and regional changes on an ongoing basis.

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General details

Report title 
Wessex voices event summary
Local Healthwatch 
Healthwatch Dorset
Healthwatch Hampshire
Healthwatch Isle of Wight
Healthwatch Portsmouth
Healthwatch Southampton
Date of publication 
Monday, 2 January, 2017
Date evidence capture began 
Thursday, 1 December, 2016
Date evidence capture finished 
Thursday, 1 December, 2016
Type of report 
Key themes 
Public involvement
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Service Provider
If this work has been done in partnership, who is the partner? 
NHS England
Primary research method used 
Deliberative event
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.